Analytics Overview
The Analytics page provides deep insights into your review performance. Use it to track trends, measure campaign effectiveness, and identify areas for improvement.
Review Trends
The review trends chart shows your daily, weekly, or monthly review volume over time. Toggle between time periods using the selector. Look for:
- Upward trends — Your campaigns are working
- Spikes — Correlate with specific campaigns or events
- Dips — May indicate a need to ramp up review requests
Sentiment Analysis
RatingsRise uses AI to analyze the sentiment of every review. The sentiment breakdown shows:
- Positive — Reviews expressing satisfaction and praise
- Neutral — Factual or mixed-feeling reviews
- Negative — Reviews expressing dissatisfaction or complaints
The donut chart provides a visual ratio, while the trend line shows how sentiment has changed over time.
Review Heatmap
The heatmap shows which days of the week and times of day your reviews are posted. This can help you time your review requests for maximum impact.
Source & Method Performance
Track which review request methods (SMS, email, QR code, direct link) are generating the most reviews. Use this data to double down on your highest- performing channel.
Star Rating Distribution
See a breakdown of your reviews by star rating (1 through 5). A healthy profile typically has 80%+ of reviews at 4 or 5 stars.
Exporting Reports
Click the Export button to download your analytics data as a CSV file for further analysis or reporting to stakeholders.