How can we help you?
Find answers, step-by-step guides, and how-tos for every RatingsRise feature.
Getting Started with RatingsRise
A quick walkthrough of creating your account, connecting your first location, and sending your first review request.
Connecting Your Google Business Profile
Step-by-step instructions for linking your Google Business Profile so RatingsRise can monitor and display your reviews.
Understanding Your Dashboard
A guided tour of the RatingsRise dashboard — key metrics, review activity chart, recent reviews, and quick actions.
Managing & Filtering Reviews
Learn how to view, filter, search, and organize your Google reviews in the RatingsRise inbox.
Replying to Reviews with AI Assistance
How to use RatingsRise's AI Reply Assistant to craft personalized, on-brand responses to every Google review.
Sending SMS & Email Review Requests
How to send one-off review requests to individual customers via SMS or email.
Creating Automated Review Campaigns
Set up automated campaigns that send review requests to customers on a schedule or triggered by events.
Review Links & QR Codes
Generate direct review links and printable QR codes that send customers straight to your Google review page.
Managing Your Customer List
How to add, import, tag, and organize customers in RatingsRise for targeted review requests.
Understanding Your Analytics & Reports
A guide to the RatingsRise analytics dashboard — review trends, sentiment analysis, source tracking, and more.
Managing Multiple Locations
How to add, switch between, and manage multiple business locations in RatingsRise.
Adding & Managing Team Members
Invite team members, assign roles, and manage permissions for your RatingsRise account.
Billing & Subscription Management
How to view your current plan, upgrade or downgrade, update payment methods, and manage invoices.
Customizing AI Voice & Branding
Configure the tone, style, and brand identity used by RatingsRise's AI reply assistant and customer-facing pages.
Configuring Notifications & Alerts
Set up email, SMS, and push notifications so you never miss a new review or important event.
API Access & Webhooks
Connect RatingsRise to your existing tools using the REST API and real-time webhooks.
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