AI Voice Settings
Navigate to Settings → AI Voice to customize how the AI Reply Assistant communicates on your behalf. Getting this right ensures every AI-generated reply sounds authentically like your business.
Tone Selection
Choose a tone that matches your brand personality:
- Professional — Polished and corporate. Best for law firms, medical practices, B2B services.
- Friendly — Warm and approachable. Great for restaurants, retail, salons.
- Casual — Relaxed and conversational. Ideal for cafes, gyms, creative agencies.
- Formal — Reserved and respectful. Suited for financial services, government.
Business Context
Provide the AI with context about your business so it can reference specific details in replies. For example:
"We are a family-owned Italian restaurant in downtown Portland. We are known for our handmade pasta and wood-fired pizzas. We have been in business since 2005."
The more context you provide, the more personalized and relevant the AI's replies will be.
Reply Signature
Set a signature that is automatically appended to every AI-generated reply:
- Your name (e.g., "— Maria, Owner")
- Your business name (e.g., "— The Portland Pasta House Team")
- Or leave blank for no signature
Branding Settings
Go to Settings → Branding to customize the look of customer-facing pages (review request landing pages, feedback forms):
- Logo — Upload your business logo
- Brand color — Set a primary color used on buttons and accents
- Custom domain — Use your own domain for review request links (Enterprise plan)
Tip: Preview your changes using the "Send Test" feature before
going live. This lets you see exactly what customers will experience.