Multi-Location Support
RatingsRise supports multiple business locations from a single account. Each location has its own Google Business Profile connection, review inbox, and analytics. This is ideal for franchises, multi-office practices, and businesses with several branches.
Adding a New Location
- Go to Locations in the sidebar.
- Click Add Location.
- Connect the Google Business Profile for the new location (see Connecting Your Google Business Profile).
- Configure the location's name, address, and time zone.
Switching Between Locations
Use the location switcher in the top of the sidebar to change which location you are viewing. All pages — reviews, analytics, campaigns, and customers — update to reflect the selected location.
Location Overview
The Locations → Overview page shows a comparison view of all your locations side by side, including:
- Total reviews per location
- Average rating per location
- Review velocity (new reviews this month)
- Response rate
Location-Specific Settings
Each location can have its own:
- Review request templates
- SMS sender phone number
- Branding (logo, colors) for review request landing pages
- AI voice tone and business context
Note: Multi-location support is available on the Business and
Enterprise plans. The Starter plan supports a single location.